Refund Policy
At Karseell, we process refunds for eligible returned items after the return has been received and inspected.
Refund Processing Time
Once your returned item is received, please allow up to 7 business days for us to inspect and process your refund.
After the refund is processed, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refund Method
Approved refunds will be issued to the original payment method used at checkout.
Shipping Fees
Original shipping fees are generally non-refundable.
Shipping fees may be refunded only if:
- The wrong item was shipped
- The item arrived defective
- The item was damaged during delivery
Return shipping fees are the responsibility of the customer unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Email: [email protected]
Please include your order number and clear photos of the product and packaging so we can review the issue.
Unauthorized Purchases
Refunds are only available for eligible purchases made directly through Karseell.com.
Products purchased from unauthorized retailers, third-party platforms, salons, distributors, or other websites are not eligible for refunds through Karseell.com.
Contact Us
If you have any questions about your refund, please contact us at:
