FAQs

We currently accept all major US credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We also accept After pay, see further details here. We do not accept personal checks and money orders, or international forms of payment including non-US credit cards.

An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.

Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with Karseell and will include order numbers and confirmation dates.

Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also call Customer Service for assistance tracking your order.

Yes! Karseell now ships to multiple countries and regions worldwide.
We currently deliver to the following destinations:

Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Ireland, Luxembourg, Netherlands, Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Croatia, France, Spain, Germany, Denmark, Sweden, Finland, Belgium, Portugal, Italy, United Arab Emirates, Australia, Japan, Mexico, Canada, the United States, the United Kingdom, and Brazil.

Please note that delivery times and shipping fees may vary depending on the destination country and local customs clearance processes. International customers are responsible for any applicable import duties or taxes charged by their local authorities.

If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. We do not do exchanges. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.

– Select the item(s) you would like to return. Print the return label and packing slip.

– Pack your item(s) in the original packaging if possible. Please include the packing slip inside the packaging. Secure the return shipping label to the outside.

– Drop your return at a UPS location.

– Please allow up to 7 business days for your return to be processed and payment refunded, excluding the cost of shipping your return, to your original form of payment.

Please return by carrier of choice to the shipping address listed below:

KARSEELL NEW YORK INC

ADD: 85 BROAD STREET 16-107.NEW YORK,NY.10004.USA

Karseell does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact us or the Karseell Consumer Affairs department at

8613926101130

to determine if a product is suitable for use.

There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.

For the most accurate recommendation of which products are most suited to your hair type, we recommend visiting a Karseell Consultant Stylist. All are professionally trained on the diagnosis of the hair and scalp and can advise you on which Karseell products most meet your needs. For the Karseell Consultant Salon nearest you, please refer to our Salon Locator.

Registering on the site not only allows you to shop on the Karseell website, but also enables you to use our personalized features such as favorites and exclusive offers. Registered customers may also opt to be part of our Karseell mailing list. Returning customers who have already completed the registration process, simply sign-in to access their existing account. You may access the registration / sign-in screen by clicking My Karseell from the top navigation.

Our formulas, ingredients and packaging are exactly the same; only our prices have changed. As the #1 professional hair care brand worldwide, Kérastase will never compromise on quality, efficacy or performance.

Our prescribed three step regimen of cleanse, treat, prime is the professional secret for enhancing the condition and overall look of your hair in between salon visits. It starts with a professional hair diagnosis to discover your personalized routine. Then, you are only three steps away from amazing hair.

Cleanse: every salon quality style starts with the right shampoo. Replenish, reset and refresh your hair with our iconic Bains.
Treat: show your strands some love with our conditioners and hair masks for envy-inducing softness and shine.
Prime: build the perfect foundation for any style with our best-selling heat protectants, leave-in conditioners, thickening products, frizz fighters and more.

Our new pricing took effect on January 1, 2024. You will find our newly reduced prices both in salons nationwide as well as on our website. Please note, we provide salons with a suggested retail price for all of our products, but final pricing is at their sole discretion.

As the #1 luxury haircare brand worldwide our mission is to provide the best professional care and salon experience to our consumers through our state of the art regimens. Our prices in each country are in line with this commitment.